Exportair Services
Why not leave your freight worries to Exportair's experienced Staff?
Exportair can provide you with a full range of services which includes the following:
Collection
You can choose to deliver your goods to our offices near the international terminal or we can make arrangements for one of our experienced drivers to pick them up from your home or business.
They will weigh it on the spot, complete the required documentation and deliver it to the airport ready for shipment.
Payment is required at the time of pick-up unless prior arranged.
Pickups free on Tuesdays and Thursdays – up to 100kg
For cargo over 100kg and pick-ups on other days the following rates apply:
Inner Metropolitan Area
$35.00
Greater Metropolitan Area
$65.00
Booking a Pick-up. The planning of pick-ups is an important factor in ensuring your cargo arrives at our offices on time, so please allow 3 to 5 working days notice to arrange a suitable pick-up time.
All packages must be packed, sealed and clearly labelled with your name and address at destination. Packages should be ready for collection at the front of your home, hotel or business at the arranged collection time to minimise delays.
Additional fees may be charged where pick-ups are from high rise apartment buildings.
Documentation
All documentation will be completed by Exportair, however to complete this task we require you to bring in your:
- Passport and Visa details
- Airline ticket or copy of e-ticket verification.
- You will also be asked to sign a security declaration.
For details regarding documentation for Singapore refer to the Singapore information page.
Insurance
Exportair is an IATA approved cargo agent and as such, all goods sent by us are covered automatically by the mandatory airline insurance cover. Your cargo is insured by the airline, not by Exportair.
Each kilogram is covered for $20 US against negligence or wilful damage by the airline (carrier) providing there has been no contributory negligence by the shipper consignee or other claimant, eg: insufficient packaging.
You must check the conditions of your goods before you sign for them. Occasionally goods may arrive with damage to the goods. If this happens you must not sign for the goods. You must insist on having a survey done by the airline or responsible agent. It is the airline/agents duty to trace your shi0pment. You must also quote the airway bill number at all times. If a claim is necessary, it is important you kee0 a copy of all correspondence. If you must lodge a claim against the airline, this should be done without delay, and it should be done at the destination.
Security
Exportair is a Department of Transport regulated cargo agent and as such maintains a high security standard for all goods handled. Where required any items handled by Exportair can be security banded free of charge.
Storage
If you require your goods to be shipped at a later date, Exportair can arrange to have it stored at our own secure storage facility. Smaller items are normally stored free of charge, with larger consignments being charged at a nominal fee. Please contact us for further details.
Packaging
Packaging is an important aspect of ensuring your goods reach their destination undamaged. It is appropriate to use suitcases, backpacks or cardboard cartons. In all cases common sense prevails, all packaging materials should be strong and durable. Standard grocery cartons are not acceptable due to the thickness of the material used.
If unsure please contact us for assistance.
Exportair can offer you industry approved packaging cartons as follows:
Book Cartons
$5.00 each
41cm x 44cm x 31cm
Removal Cartons
$7.00 each
62cm x 44cm x 47cm
Quality Packaging Tape
$3.00 per roll
Large Volume Items. Some items are very large in size but light in actual weight eg: surfboards. This type of item is called 'volumetric' and is charged by the airline for the space taken in the aircraft.
The standard formula for calculating volumetric cargo is:
Length (cm) x Width (cm) x Height (cm) divided by 6000.
eg: 52 x 94 x 61 equals 49.69 kilos which rounds up to 50 kilos.
This figure is the volumetric weight and is the weight you will be charged for where it exceeds the actual weight.
Clearance of Personal Effects
Exportair will clear your personal effects through customs and quarantine and deliver them to your door.
Free pick-ups every Tuesday and Thursday - up to a maximum of 100kg.
Exportair is a Department of Transport regulated cargo agent.
AQIS at Perth International Airport