General Cargo Information
For commercial customers Exportair offers a superior service for all your air cargo requirements.
We offer a comprehensive range of services for business clients and can assist you in all areas of:
- Airfreight exports worldwide
- Airfreight imports from USA, UK & New Zealand
- Express courier service worldwide
- Import customs clearance
- Domestic airfreight.
Please contact our experienced staff for further information.
Collecting your cargo at the destination
You must check the condition of your goods before you sign for them.
Occasionally goods may arrive with damage to the goods. If this happens you must not sign for the goods. You must insist on having a survey done by the airline or responsible agent. It is the airline/agents duty to trace your shipment. You must also quote the airway bill number at all times. If a claim is necessary, it is important you keep a copy of all correspondence. If you must lodge a claim against the airline, this should be done without delay, and it should be done at the destination.
Arrival times may vary
As unaccompanied baggage has no priority (due to discounted rate), at peak times baggage may take a few weeks to reach its destination. You can check progress on the Exportair website or the Airline Cargo website.
At the Destination you will be contacted by the Agent for the Airline by telephone, they will advise where your goods are been held. You Can contact the airline on the telephone number provided, as they are responsible for the transit of your goods.
Storage
Storage can be charged should you not collect your goods promptly. Again the free storage period differs from country to country, but is usually 2 days.
Storage charges also vary but are usually charged per kilogram per day.
Terminal fees
A terminal fee is normally charged at the destination port, unfortunately we do not have a list of these charges, however nowadays the fees are approximately USD$50.00 equivalent.
Customs and Quarantine
It is your responsibility to customs clear (and quarantine clear if required). You are responsible for any taxes or duties imposed at destination. Allow plenty of time for customs to clear and collect your goods. Check with airline and customs on opening hours.
Terms and Conditions
Exportairs term and conditions can be found on this website. Please click here.
Exportair offers a superior service for all your air cargo requirements.